In June, Baldwin Boxall’s customer satisfaction survey was completed and the company is extremely proud of the results. Customers were asked questions about the products, technical assistance and also the purchasing experience that they received – and the results were excellent!
Over 98% of the customers surveyed said that Baldwin Boxall products are of a very high quality and that they are extremely likely to purchase again. In addition to this, 97% said they were very satisfied with the company overall.
The Baldwin Boxall mission statement has four clearly defined areas of focus and these results confirm that the company is on target for the customer mission part of this.
Customer comments included: “Excellent support and back up and an extremely reliable and well-recognised product.” “All the staff offer first class service from sales through to admin as well.” “Keep up the good work!”
Nick Baldwin, Sales and Marketing director, commented: “Every effort is made by our team to ensure the best service possible and it is great to hear such positive feedback from our customers. My fellow directors and I are extremely proud of our staff and the brilliant work they do.”
Baldwin Boxall would like to pass on their thanks to everyone who took part in our survey.