Capita integrates what3words into ControlWorks to support emergency services

Capita has integrated location finding app what3words into its ControlWorks solution to enable emergency services – such as police and fire & rescue services – to respond to incidents when callers are unable to describe their exact location. This completes…

Capita and what3words unite to improve emergency services

Capita plc (Capita) has joined forces with location start-up what3words to help police and fire services respond to emergency incidents with precise accuracy – even when callers are unable to explain or describe where they are. what3word’s location-finding app will…

Capita acquires Call Vision Technologies Ltd

Capita plc announces it has acquired Southampton-based Call Vision Technologies Ltd, a bespoke voice and data solutions specialist for the emergency services and other critical response organisations. The acquisition provides Capita with a wide range of telephony centric products for…


Capita has been a leading supplier of Public Safety and Emergency Service Control Room solutions for over 30 years both in the UK and overseas with a growing, significant client base in Australia and the Asia Pacific region.

Under continuing pressures Emergency Services are addressing how service can be maintained; through the management of demand, multi-channel communications with the public, introducing increasingly flexible and mobile ways of working and dealing with the increasing volumes of digital data.

Capita’s solutions continue to be at the forefront of technology innovation providing truly omni-channel integrated communications, incident response and resource management for all critical response agencies.

ControlWorks® – Transforming Public Contact, Control Room and Incident Management operations in an omni-channel, modular and mobile platform with deep integration with supporting data sources and supporting systems.

VisionDS – A multi-agency Control Room solution combining state of the art Command, Control and Communications with integrated mapping to enable operators to work more efficiently through an intuitive user interface in a single solution.

999Eye – stream live footage, direct from a caller’s mobile phone camera, into the Control Room, allowing operators to make more informed decisions on mobilising the appropriate resources.

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